Support
Mishkat Communications app, provided by Alvazarat Saifiyah
In the app
Open the Profile tab → Help → Support & tickets to raise a support ticket and follow its replies. This is the quickest way to reach the team.
By email
socialmedia@alvazarat.org
Please include your ITS ID, your phone model, and what happened. We aim to reply within 3 working days.
Please include your ITS ID, your phone model, and what happened. We aim to reply within 3 working days.
Common questions
- How do I sign in? Tap Sign in and use your ITS account through ITS OneLogin. There is no separate sign-up.
- I can’t see a group I expect. Groups for your jamaat and jamiat are added from your ITS details. If your details have changed, they update the next time you sign in; otherwise raise a support ticket.
- I’m not getting notifications. Check that notifications are allowed for the app in your phone’s settings, and that the group is not muted.
- How do I delete my account? See Delete your account.